Shipping Policy

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Shipping Policy – Koru Kiwi Arts

Last updated: 24 November 2025

Koru Kiwi Arts is an independent artist studio based in Istanbul, Türkiye. We sell original artworks and fine art prints to customers internationally.

1. How Orders Are Fulfilled

Koru Kiwi Arts does not process payments or shipping directly. All product purchases, payments, shipping calculations, and order fulfilment are handled through ArtPal, a trusted third-party art sales platform.

When a customer purchases an artwork or print, they are redirected to ArtPal’s secure checkout system, where shipping options and costs are displayed.

2. Shipping Locations

ArtPal ships to many international destinations. Available shipping locations, delivery methods, and costs are shown at checkout.

Shipping availability may vary depending on product type, size, and destination country.

3. Shipping Costs

Shipping costs are calculated by ArtPal at checkout and are based on:

  • Item size and weight
  • Packaging requirements
  • Destination country
  • Selected shipping method

All final shipping costs are clearly displayed before payment is completed.

4. Delivery Timeframes

Estimated delivery times are provided by ArtPal at checkout. Delivery times may vary depending on destination, customs processing, and courier services.

Please note that delivery timeframes are estimates and not guarantees.

5. Packaging & Protection

Artworks and prints are packaged securely by ArtPal or their fulfilment partners to ensure safe delivery.

Protective materials are used to minimise the risk of damage during transit.

6. Tracking

Tracking information is provided by ArtPal once an order has been dispatched. Customers receive tracking details directly from ArtPal by email.

7. Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or fees imposed by the destination country.

These charges are the responsibility of the buyer and are not included unless stated during checkout.

8. Risk of Loss

Responsibility for an order transfers to the buyer once the item has been handed over to the shipping carrier, in accordance with ArtPal’s terms.

9. Studio Enquiries & Contact

For general enquiries about artwork, commissions, or this website, you may contact us at:

💬 Chat with us on WhatsApp

For order-specific shipping questions, customers should contact ArtPal directly using the details provided in their order confirmation.

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